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  • Shipping Information
    AL QISMAT jewelery delivers all over the UAE... Enjoy free Delivery all over UAE Above +150 Purchase !!! Once Order has been placed we immediately begin to production on your Lovely piece of silver Jewellery to make sure same Day or next We handover to shipping company to deliver you as fast as possible. Duration You will Guaranteed get your order Delivered within 2 to 5 Working Days in UAE, Depend on the City you are located. Dubai, Sharjah & Ajman: 1 to 2 Working Days Abudhabi, Alain & RAK: 2 to 3 Working Days All other cities in UAE: 2 to 5 Working Days International shipments may take 7 to 10 working days Kindly make Sure to answer the Courier Call for smooth Delivery. Incase of not Responding to Courier Calls, Delivery might delay for many more days.
  • Return & Refund Policy
    What is your return policy? You can return new, unopened jewelry sold by ALQISMAT Jewelry within 30 days of delivery. Please note that there will be a 30% non refundable fee on all items, shipping and handling expenses and shipping return expenses will not be refunded. You must contact us by sending us an e-mail to alqismatjewels@gmail.com for the return instructions, if the instructions are not followed correctly we will not be able to issue any type of refund. I received my order but it is not correct. What do I do? If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to alqismatjewels@gmail.com so that we can move swiftly to correct the problem. If a resolution is not achieved, a full refund will be given back except for shipping and handling expenses. I provided an incomplete/wrong address and my order is being returned. What do I do? If you have any issues with your address, make sure to contact us as soon as possible by sending us an e-mail to alqismatjewels@gmail.com so that we can move swiftly to correct the problem. Please note that reshipping the order might incur in shipping costs and in the case a refund is requested a 30% non refundable fee will be taken.
  • PAYMENT
    What payment methods are available? AL QISMAT jewelery accepts all major credit / debit card payments and payment through paypal Plus Cash on delivery service is also available.
  • Wholesale Programe
    I would like to sell your jewelry. How do we get in touch? Join our ALQISMAT Wholesale program. . Contact us On whatsapp +971521321751 for more questions.
  • Any Special Requests
    I have a special request for my ALQISMAT order. How do I do that? For every item there is a "Special Requests or Comments" box. Write your request as clear as possible and we will do our best to comply. Can I see the design of my name before I make my purchase? Yes! To get an exact design send us an email requesting your name in a desired font and the Al-Qismat jewelry graphic designers will gladly create a design for you if available. Can I personalize my ALQISMAT Order in other languages? We can personalize your Alqismat order with any language as long as you send us an example of the writing and letters. How can I cancel an order? Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item. To cancel your order, please CONTACT US Can I order a necklace with special characters (#, @, &, $)? You can personalize your necklace with any special characters when placing your order.
  • Our Products
    Is the ALQISMAT jewelry made out of true precious metals? Yes, of course! All of ALQISMAT precious metals are stamped with 0.925 (sterling silver) stamp. Sterling Silver is 92.5% pure silver (925/1000) and bears the stamp 925 24K Gold plating is a method of depositing a thin layer of gold on to the surface of sterling silver so it will bear the 925 or 0.925 stamp. Can I have my order shipped in a gift box and bag and with a gift message? You can add a ALQISMAT gift box and greeting card to create the perfect gift. The gift box and optional gift message can be added whilst shopping on each individual product page or in the shopping cart. Is it worth making my necklace double thickness? Although it costs a bit more ALQISMAT definitely advises you to upgrade your 18K & 22K gold piece to double thickness for the sake of durability especially for longer names and words. The regular thickness is 0.4 mm while the double thickness is 0.8 mm.
  • What payment methods are available?
    AL-QISMAT jewelry accepts all major credit / debit card payments and COD (Cash on delibery) . Right Now We are only receiving COD But very soon we will update the system to receive payments by cards.
  • Can I see the design of my Item before I make my purchase?
    Yes! To get an exact design send us an email requesting your name or By Chat in a desired font and the Alqismat Jewels graphic designers will gladly create a design for you if available
  • What is your Return Policy ?
    You can return new, unopened jewelry sold by ALQISMAT Jewelery within 30 days of delivery. Please note that there will be a 30% restocking fee on all items. In the event you receive a damaged piece of jewelry or a piece of jewelry with a mistake, please contact us immediately via the ‘Email” and we will do everything we can to be sure you are 100% satisfied with your order.
  • Do you sell chains separately?
    Yes, we sell chains separately if you have an order. Please contact our customer service team at Alqismatjewels@gmail.com to make your purchase.
  • My coupon code isn't working. What do I do?
    Please make sure the code you are trying to use is not expired. If this coupon code is still advertised on our website, please place your order and then immediately contact our customer service team at Alqismatjewels@gmail.com. We will apply the discount to your order and make sure the coupon code works again.
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